Frequently Asked Questions (FAQ)

General Questions

1. What is Car Pros Collision Center?
   Car Pros Collision Center is a certified collision repair facility in Huntington Park, California, specializing in BMW and MINI vehicles as well as all other makes and models. We provide high-quality repairs using factory-approved methods and genuine OEM parts.

2. Where are you located?
   We are located in Huntington Park, California, and centrally positioned to serve customers across Southern California. BMW MINI Downtown LA Certified Collision Center

3. What are your hours of operation?
   We are open -  Monday 8:00am - 6:00pm Tuesday 8:00am - 6:00pm Wednesday 8:00am - 6:00pm Thursday 8:00am - 6:00pm Friday 8:00am - 6:00pm Saturday - By Appointment Only Sunday - Closed

4.  Call us or schedule an appointment online anytime.

Repair Process

4. What happens after I drop off my vehicle?
   After drop-off, our technicians perform a thorough damage assessment and send the repair plan to your insurance provider for approval. Once approved, we begin repairs and keep you updated throughout the process.

5. How long will my repair take?
   The timeline varies based on the extent of the damage and the availability of parts. After the damage assessment, we'll provide an estimated completion date.

6. What type of parts do you use for repairs?
   We use only genuine OEM parts to ensure your vehicle maintains its safety, performance, and resale value.

Insurance Claims

7. Do you work with my insurance company?
   Yes! We work with most major insurance providers, including State Farm, Farmers, AAA, Allstate, Mercury, Progressive, GEICO, and more.

8. Will you help me with the insurance claims process?
   Absolutely. Our team handles communication with your insurance provider and guides you through the claims process to ensure a stress-free experience.

9. Can I choose my repair shop, or does my insurance company decide?
   California law allows you to choose your repair shop. You are not obligated to use the shop recommended by your insurance provider.

Services

10. What types of repairs do you handle?
    We specialize in:

• Collision repair

• Frame and structural repair

• Dent and bumper repair

• Glass replacement

• OEM-approved paint services

• Mechanical repairs through certified BMW and MINI service departments

11. Do you offer towing services?
    Yes, we provide free towing for vehicles not drivable after an accident. Call us to arrange pickup.

12. Can I get a loaner car during my repair?
    BMW and MINI owners can enjoy complimentary loaner vehicles from our sister dealerships, BMW of Downtown LA and MINI of Downtown LA.

Certified Repairs

13. What does it mean to be a BMW or MINI Certified Collision Repair Center?
    It means our facility meets the highest standards set by BMW and MINI for equipment, training, and repair methods. We use factory-approved tools, techniques, and genuine OEM parts to restore your vehicle to its original condition.

14. Do you repair other makes and models?
    Yes! While we are BMW and MINI certified, we are fully equipped to repair all makes and models with the same commitment to quality and precision.

Additional Questions

15. Do you offer warranties on your repairs?
    Yes, we offer a lifetime warranty on all collision repairs performed at our center.

16. What should I do after an accident?
    Stay safe, exchange insurance information, and take pictures of the damage. Then, call us to arrange towing and begin the repair process. We'll guide you every step of the way.

17. How do I schedule an appointment?
    You can schedule an appointment by calling us at [Insert Phone Number] or using our online scheduling tool.